Why does the ‘machine’ pick up most of the phone calls?

English: An NEC office phone

I do have a reason that I most often have the machine, pick up the phone calls. It has nothing to do with not wanting to talk to the tenants; it has to do with my memory.
I really like to be sure that I get the message correct, sometimes there are finer points that one forgets to ask or maybe jots down incorrectly.

For me, I find that it works best to have my tenants call and leave a detailed message, this way I know exactly what the problem is, I can research it if need be, and return their call with all of the answers they require.

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